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Access to the back of the Health Centre from Grove Allotments-please be aware that the gate which accesses the rear of the health centre will be locked for the next six months. You can still access the health centre but you will have to walk further up the path.  You will come out at Church Street side of the car park.  This is out of our control, apologies for any inconvenience.


Book your Appointments online

From 1st December 2017 all online bookable appointments are available through whichever Patient Online Service provider you have chosen.  Please check information on the Home Page if you need to register for this service

  • If you are registered with Patient Access then click here to log in
  • If you are registered with Evergreen Life then click here to log in
  • If you are registered with Dimec then you can not currently book appointments online


Non-urgent Appointments

You can make an appointment by

  • visiting the surgery or
  • telephoning 01235 763451 between 08:30 and 18.30 Monday to Friday, though preferably after 10am for non-urgent appointments or
  • online if registered for this service.

We run a “personal list” system which means that wherever possible patients see the same doctor on each visit. This builds up continuity of care and enables doctors and patients to establish a good working relationship. This is especially important for ongoing problems.

We try to ensure that you can see a doctor at a suitable time for you. We have a system whereby you can book appointments with a named doctor at least two months in advance. 

You can also book telephone consultations with your usual doctor if your query is not urgent. For continuity of care we would encourage this if your doctor is not available for a face to face appointment at a convenient time.


Urgent Appointments

If you need to see a member of our clinical team on the same working day or within a couple of days please telephone from 08:30am. Our reception staff will ask you for some idea of the problem so that they can direct you to the most appropriate member of the team.

If a GP is the best option then they will ring you back and arrange to

  • either deal with your problem over the phone if suitable
  • or they will arrange for a face to face appointment later that day if needed.

If you attend the surgery for an urgent clinical problem our receptionists will ask you some questions to assess your priority.

You will then be advised that you can either wait in the waiting room for the triage GP to assess you by phone or leave to receive the phone call.

If you are unable to receive a telephone call you will be asked to wait in the waiting room until your turn in the triage list. You may be dealt with quickly or at busy times the wait can be several hours.


Text reminders

If we have your mobile number recorded on our system we will send text messages to remind you of upcoming appointments. If you do not wish us to do this please let us know. 


If you would like a chaperone with you during a consultation or during a procedure please ask the clinician who will be happy to arrange this for you, although if not requested in advance the consultation may need to be postponed if a chaperone is not available. In certain circumstances a clinician may request that a chaperone be present.

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