Phone technical difficulties

Unfortunately our new phone system has not been able to go live as anticipated at 10am. We're sorry for the inconvenience we will let you know as soon as we are online! Please continue to call 01235 763451 until then.

For enquiries specifically related to Covid vaccinations, please use our dedicated email address or our dedicated Covid vaccine line 01235 774509.  To see the latest Covid updates - Click here                                                                          

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Do you want to help in the fight against Covid-19?  Please see the poster underneath and contact them if you feel you could make a difference!

PRINCIPLE Patient Recruitment Poster

Covid FAQ's.pdf

Covid-19 Privacy Notice

The Audiology Department is currently closed for appointments for the foreseeable future. Please note there will be no hearing aid repair clinics at:

John Radcliffe Hospital

Horton General Hospital, Banbury

Orchard Surgery, Banbury

Chipping Norton




Please do not travel to these locations - we cannot see you.

We now offer an enhanced postal repair service for hearing aids and implant processors, so please send these for repair with your name, address and date of birth and a note explaining what the problem is to the following address: 

Audiology Department

Level LG1

West Wing

JR Hospital




As part of the NHS’s efforts to protect patients and healthcare workers at this difficult time, Oxfordshire GP practices have changed the way they work in this area.


Newbury Street Practice premises is now a COVID 19 clinic, supporting patients with suspected or confirmed Coronavirus ONLY. Patients are referred to this clinic following an NHS 111 telephone appointment or, in certain circumstances, after a telephone appointment with their GP practice. Once at the clinic, patients are assessed and advised about the most appropriate care and next steps. This may be a referral to hospital or observation and monitoring at home.


If suspected or confirmed COVID 19 patients are unable to get to their nearest clinic because they are too unwell or they have transport difficulties, the dedicated home visiting service will support them.


There are a number of COVID 19 clinics across the county which will see people who are not usually registered at that GP surgery site. The clinical and administrative staff working at the clinics may be drawn from other parts of the Oxfordshire health system, depending on where their skills are most needed.


All sites which are supporting people with suspected COVID 19 are following strict infection control procedures and, where necessary, staff have access to the right PPE.


For any other health condition or worrying symptom patients should contact their GP practice as usual. All GP practices are offering initial phone appointments but if they feel someone needs to be seen face-to-face by a doctor or nurse, safe arrangements for this appointment will be made, possibly at another location. Please contact your GP surgery by phone if you need to speak to someone.


Otherwise, the most important thing everyone can do to stay safe, protect your family and protect your NHS is to follow Public Health advice to stay at home and keep your distance from other people.


Thank you for your understanding and continued support.

Suggested messaging around non COVID appointments at practices


Although we are not working in quite the same way, you can still get in touch with us about routine concerns or more urgent issues which are nothing to do with coronavirus.


We are trying to avoid all but essential face-to-face contact, so your consultation will be done over the phone or by video, and if you do need to be seen, then the doctor or nurse will be wearing personal protective equipment (PPE).


If the NHS has asked you to attend an appointment — for anything from a blood test or mammogram to an outpatient appointment with a specialist — please go as normal. NHS hospitals and community services are putting off everything that can wait, so the fact that your appointment is going ahead suggests it is important. The hospital will take every precaution to protect you and the staff, and it will be safer than a trip to the supermarket.


If you are waiting for an appointment because you are being investigated for a serious problem such as cancer, or your chemotherapy has been delayed, please be sure you have not been forgotten. Your tests and treatment will be started as soon as it is safe.


Due to the current crisis staff from both practices will be working together to ensure all patients have the best possible care. The safety of all patients and staff is vitally important to us all, so please bear with us during these challenging times.  Our staff are here to help you, thanks you for your patience and understanding. See attached link for more information:

Latest Information for Patients


If you have a new persistent cough, fever or shortness of breath DO NOT ATTEND the surgery. You should self-isolate at home for 7 days. Further advice is available on

If you feel your condition is deteriorating ring NHS 111 and they will advise you and arrange further assessment if required.

If you need to discuss another health issue but also have cough, fever or shortness of breath, then contact the surgery for a telephone appointment .

Thank you for your cooperation and understanding.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website