More information can be found at www.emedgroup.co.uk/bobf/

Non-emergency Patient Transport is a transport service for patients who, due to their mobility needs or medical condition, are unable to travel safely for medical care by other means.

To find out of you are eligible to use NEPTS, you’ll need to be assessed against national criteria by calling your local booking and info team. Usually NEPTS is available to you if:

• ·         Your medical condition means you cannot use other forms of transport without damaging your health
• ·         Your mobility means that you would be unable to use any other means of transport – eg, stretcher patients
• ·         You need the skills and support of specialist patient transport staff – for example to administer oxygen during the journey

No, it’s a free service to those who are eligible

Please call your local booking and info team (number at the top of page). If you have travelled with us before you can also book your transport through the patient zone.

You’ll receive a call to confirm your booking, and if you booked directly, you’ll also receive a confirmation by email/letter. If you have provided a mobile number youll also receive a confirmation text and a further text reminder 24 hours ahead of your journey. On the day of your appointment you will usually be picked up within the 2 hour window before your appointment time. This is because we may have to pick up other patients on the way. When you arrive outside the hospital/clinic we will assist you to get to the waiting area you need for your appointment. Usually a return journey is included, unless otherwise agreed at the time of booking. When your appointment has finished, please wait in the main reception area of the hospital or clinic and you’ll be collected from there.

Other community programmes may be suitable if you’re not eligible for NEPTS. You will find these details on the website of your NHS trust or by calling the booking and enquiries number.