Dear NSP Patients

We are actively trying to help our patients access the NHS app to make ordering their prescriptions and managing their health record easier.  You can register for an NHS app account by downloading the app onto your mobile device or signing up online at https://www.nhs.uk/nhs-services/online-services/nhs-login/

This will allow you to access NHS services such as help and advice however will not give you access to your medical record.

To access your medical record, you are required to complete ID verification on the app.  You will be asked to send copies of photo ID and do a live face scan or a video.  Once complete you will receive an email confirming your ID has been accepted or that you need to provide more.  This comes direct from the NHS and not from the practice.  This may not give instant access as it can take some time to complete the set up.

If you are unable to verify your ID for any reason, you can contact us at the practice using the contact us form, found on our website https://accurx.nhs.uk/patient-initiated/k84019 .  We may need to confirm your personal contact details and will ask for ID verification by responding to your request which will come as a text message or email.  This can either be a driving licence, passport or a screenshot of the confirmation email from the NHS app accepting your ID.  Unfortunately the text message has recently been misinterpreted as scam however if you are in doubt, please contact us to check rather than using social media as we are unable to respond to posts. 

If you have no photo ID, please let us know and we will contact you to verify your ID in other ways.

We also offer some digital clinics that you can attend for help accessing your record.  Please call the practice on 01235 639521 option 2 or complete the contact us form to enquire.

Unfortunately we cannot reset your password for you, this will need to be done by clicking the forgot password on the log in page.

For more detailed information on how to set up an account, please visit https://help.login.nhs.uk/setupnhslogin

You can also contact the NHS technical team view other options on our website https://www.newburystreetpractice.co.uk/access-your-patient-record

Newbury Street Green Practice Initiative

Here are some Q & A’s to reassure patients and guide you to how you can still request your repeat prescriptions. Our change in service is not only to support the practice to going paper free as much as possible, but also to support patient safety and reduce unnecessary wastage of medications. With almost 16,000 patients and rising we have had to streamline our services.

Our patient co-ordinators are available should you still require some support.

Exciting update:

Dear Patients,

We are pleased to announce, that our new reception area for both Church Street & Newbury Street will be open and in use as of Monday 6^th November 2023 from 8.30am!

We look forward to welcoming you all!!

Dear NSP Patients,

We would like to remind you that due to rules of confidentiality, we are unable to respond directly on the local community FB site we would like to respectfully share this here.

1. Thank you to those who have supported us over a very difficult year - we really appreciate those kind words, cards, thank you's and positive reviews.
2. If you are unhappy with the service you receive, please use our complaints process instead of airing your views on social media.
3. We have a zero-tolerance policy against aggression/violence towards our staff - any threatening behaviour that is deemed to breach this may lead to patients being de-registered with the practice and potentially referral to the Police.

Thank you.

The NSP Team

For any Flu appointment enquiries, please contact the Patient Coordinator Team on 01235 639 521 option 2.

For any covid booking enquiries, please visit Book, cancel or change a COVID-19 vaccination appointment - NHS (www.nhs.uk)

Please be aware that your covid vaccination will not immediately show on your medical record and can take up to 5 working days.  If after this time your vaccination is still not showing, please contact the pharmacy that administered the vaccination.

For more flu/covid information please visit our Covid 19 page Covid-19 Information - Newbury Street Practice

This week has marked the NHS’ 75th birthday and Grove Fields parkrun invited NHS staff to ‘takeover’ this week's event to help celebrate. Wantage Primary Care Network (PCN -consisting of Newbury Street Practice and Church Street Practice) has been part of the parkrun practice initiative for a couple of years now and we are lucky enough to be not only in partnership with parkrun but to have it so close to our health centre. Recently retired GP, Dr Joy Arthur, played a big part in setting up the event and is often seen volunteering her time there.

You can see more pictures and read more about it at news | Grove Fields parkrun

Join us for the Grove Fields Park Run in celebration of the NHS 75th Birthday.

Dear NSP Patients,

We are pleased to share with you our updated Practice Leaflet, jampacked with information on the Practice.

We would like to thank our Patient Participation Group for their help reviewing this and hope it is a useful resource for all of our patients.

Paper copies are available in our reception waiting room but here is a link to a digital copy.

Patient guide 2023 v1.pdf

We currently have Physiotherapy appointments available on Saturday 10th June.  These are all telephone appointments.

A NEW SERVICE: 

Tuesday 13th June - Go Active.  Face to face appointments are available with Ashley Chapman from Go Active.  Please call the practice and  speak to the patient coordinators who can pass on your request.  These appointments are availbale for patients aged 18yrs + with a long term condition or anyone who would like to increase their activity levels.  

Ashley will be with us once a month.  For more information visit our getting moving page

Did you know you can make appointments at Wantage Community Hospital from the following services:

There is now a post box on the fencing next to the NSP temporary reception entrance.  If you need to leave any letters or repeat requests over a weekend, evening or when we are closed please do so.  Please DO NOT use this box to leave samples.

Many thanks 

What is an NHS Health Check?

The NHS Health Check is a health check-up for adults in England aged 40 to 74. It's designed to spot early signs of stroke, kidney disease, heart disease, type 2 diabetes or dementia. As we get older, we have a higher risk of developing one of these conditions. An NHS Health Check helps find ways to lower this risk.

Am I eligible for an NHS Health Check?

The check is for people who are aged 40 to 74 who do not have any of the following pre-existing conditions:

• heart disease
• chronic kidney disease
• diabetes
• high blood pressure (hypertension)
• atrial fibrillation
• transient ischaemic attack
• inherited high cholesterol (familial hypercholesterolemia)
• heart failure
• peripheral arterial disease
• stroke
• currently being prescribed statins to lower cholesterol
• previous checks have found that you have a 20% or higher risk of getting cardiovascular disease over the next 10 years

You should have regular check-ups if you have one of these conditions. Your care team will be able to give you more information about this.

Visit our Common Health Questions page for more information

Tired of diet 'rules' and want to learn more about nutrition and behaviour change? Our Gloji Groups programme is written by a team of Dietitians and Behaviour Change experts and will provide you with the knowledge and skills that you need to make healthy changes that last.

Groups are available face to face and online to suit your availaility.

To find out if your eligible or for available groups visit Gloji Groups | Achieve Oxfordshire

You can also find out more about local health groups by visiting our Exercise and Wellbeing page at Self Help and Wellbeing - Newbury Street Practice

MAN v FAT Football is football with a difference. Your weight loss progress directly impacts your team’s performance, and together with your teammates, you’ll work to score goals both on and off the pitch.

Even if you haven’t played footie since you were a kid, MAN v FAT Football is a fantastic way of improving your health – and 90% of players lose weight.

For more information and how to sign up visit MANvFAT Football

You can also find out more about local health groups by visiting our Health and Welbeing page at Self Help and Wellbeing - Newbury Street Practice

• Community Café, Wantage Methodist Church Hall, Newbury Street.
  Mondays, 9 am to 12 noon. No charge for coffee and cake (voluntary
  donation to charity). Someone to chat to. Jigsaw, puzzles, games available.
  
  
• Roots and Shoots Community Hub, Snells Hall, East Hendred
  Mondays: 2 - 5.30pm and Fridays 9am – 4pm
  Tuesdays: Roots & Shoots Community Kitchen take-away meals, for info
  email rootsandshootsOX13@gmail.com
  
  
• Down to Earth Community Café, The Old Stables, Stirlings Close, Wantage
  (formerly Wantage well-being centre)
  Thursdays 11.30 – 4pm, warm meal for £2, for info email
  katefarrington10@gmail.com
  
  
• Childrey Chillbusters, Childrey Village Hall
  Thursdays 12noon to 2pm. Simple bread and soup lunch. No charge.
  Organised by St.Mary’s Church, Childrey.
  
  
• Wantage Library, Stirlings Road, and Grove Library, Millbrook
  Warm and accessible space. Everyone is welcome to come in, browse, sit
  and read books or newspapers, complete a jigsaw, attend events and
  activities, charge their electronic devices, access PCs, use the WiFi and can
  book in for a digital support session, all for free and even if they are not
  library members.
  
  
• Wantage Parish Church is open 10am-12pm every day (except Tuesday). You
  will find a warm welcome and a peaceful environment.
  https://warmspaces.org/spaces https://www.warmwelcome.uk/

Dear NSP Patients

In response to clear feedback from you recently, we have introduced a limited number of prebooked phone calls & face to face appointments for our GPs/Clinicians.

Unfortunately, we have had several doctors off sick every day this week, and again today.

The combination of these two things means we are at extremely reduced appointment capacity today.

We want to continue the hybrid system of prebooked and on the day bookable appointments but there is a limit to the number of calls we can safely offer for each GP each day.

When all the remaining appointments for the day are full, our patient coordinators will be directing patients to other sources of support including the 111 service.

111 offer a safe effective triage system to support GP practices and offer urgent NHS patient care.

Please know our patient coordinators are trying to do their best in very difficult circumstances - although many of our patients appreciate their efforts, some patients have been very unkind recently either on Social Media or on the phone – we would respectfully remind this minority we have a zero tolerance policy which includes swearing shouting and verbal aggression towards our staff.

We are still actively trying to recruit a new GP, a new Advanced Nurse Practitioner and a new Paramedic which would allow increased appointment capacity.

We understand this situation is frustrating for you, but we want to explain why we can’t keep taking unlimited calls each day and we thank you for your support in these very challenging circumstances.

The NSP Team

Dear Patients,

As some of you may know, Newbury Street Practice underwent a CQC inspection in September this year, the results of which have recently been published.

The Partners (Dr Heavens, Dr Watt, Dr Ladd and Dr Irwin) are pleased that the inspectors recognised that our team treat our patients with Kindness and Respect, and we have a strong focus on Person Centred Care with usual GP for continuity.

The Partners are committed to addressing other areas identified by the CQC inspection as needing improvement and have already started work on this.

The Practice have started working on a detailed action plan with the support of the NHS BOB Integrated Care System (serving Buckinghamshire, Oxfordshire, Berkshire West).

We are fortunate to have the support of our Patient Participation Group and our wider patient population, and we welcome their feedback whilst the team work to make the required changes and improve our overall service for our Patients.

Thank you,

The Partners & all the Team at NSP

Dear Patients

We are pleased to inform you that over the next few weeks we are changing our clinical appointment system for GPs and Clinical Colleagues.

We have taken into account feedback from those who attended our patient group AGM, those who give formal feedback to the practice and the informal feedback we see on social media.

We will be introducing some pre-bookable appointments with our GPs both telephone and face to face.

We recognise this is something that you, our patients, value and appreciate, but it has been difficult to reintroduce these type of appointments at this stage of the pandemic due to the significant increase in demand for on the day medical care.

In response to this increased demand, we are looking to expand our clinical team and are actively recruiting new colleagues.

We have welcomed several locum GPs & an Advanced Nurse Practitioner who are working with us at present to support our permanent clinical team and are continuing to do this over the next few months.

Please bear with us over the next few weeks whilst we work through this change but we hope that a hybrid system of prebookable and on-the-day appointments will work better to meet the needs of you, our patients.

Thanks for your support

All the Team at NSP

Get the kids moving with these fun games inspired by some of their favourite Disney characters.

These boredom-busting activities will help them reach the 60 active minutes they need every day!

Tired of diet 'rules' and want to learn more about nutrition and behaviour change? Gloji Groups programme is written by a team of Dietitians and Behaviour Change experts and will provide you with the knowledge and skills that you need to make healthy changes that last.

MAN v FAT Football is for men with a BMI of 27.50 or over. Over 90% of players lose weight and get fitter, why not join them from just £28.50 a month!

Click here to sign up!

For more information on weight loss for men visit our Weight Management page.

A big THANK YOU to the children of Charlton Primary School who have taken part in our first ever Wantage Health Centre School Art Collaboration! All the team at Newbury Street Practice have enjoyed these brilliant colourful pictures being on the walls of the practice for the last year. Now it is time to give them back to the children and work with another local school for the second year of this innovative project.

Talk on Tuesday 21^st June 2022

at 8.00pm, via Zoom

Ways to Access the Practice

Link to join Zoom Meeting:

https://us06web.zoom.us/j/82848315167?pwd=NXpualNNOWNqZENqK3l6N2NRRmMwQT09

Meeting ID: 828 4831 5167
Passcode: 848581

If you are 16-19 years old and feel like you need a little extra help, why not ask your GP to send you a link to the zoom meeting.  This is a free workshop between Abingdon Bridge and your GP surgery.  You can be as involved as your want, whatever you are comfortable with.  

You are invited to join our local parkrun which has just started in the fields behind the practice, it's EVERY Saturday morning at 9am and is for anyone who wants to walk or run 5km. It's always really good fun, there's often a coffee van there, everyone cheers you on and you treat it as your personal challenge. 

There were 185 participants yesterday and now is a really great time to start going as there are loads of people there who are just starting out with it. 

You need to sign up for free beforehand and print out your barcode which gets scanned at the finish line. You then get emailed your finish time so you know what your target is for next week. 

https://www.parkrun.org.uk/grovefields/aboutus/

[https://images.parkrun.com/parkrun-marketing/512x288/48119212327.jpg]<https://www.parkrun.org.uk/grovefields/aboutus/>

about us | Grove Fields parkrun<https://www.parkrun.org.uk/grovefields/aboutus/>

About Us.

Grove Fields parkrun is a FREE weekly 5km event for participants of all standards, which takes place every Saturday at 9:00am in Grove Fields, Mably Way, Wantage, OX12 9BN.

www.parkrun.org.uk

https://en-gb.facebook.com/www.newburystreetpractice.co.uk/